TEMPLATE RELATED QUESTIONS
How do I install the template in Elementor Pro plugin on my website?
It’s really easy actually, with just a few clicks your template will be ready to go. Elementor actually explained that very well, so go and check their instructions (they even have a video too) and you’ll import our template on your website in no time.
Where can I download / how can I find the templates I just bought?
If you bought a single template you will find your download file in your account area (link in the menu, you need to login first to see it).
If you bought our membership than you will see a Download button instead of a Purchase button and you can download any template straight from the website, without going to your user account page.
I bought the membership pack, where can I download my templates? Can I download all templates at once?
See previous question above for explanation on how to download your templates.
You can’t download all templates at once, sorry.
I want to change text / link / image / background / video / etc. on the template, how can I do that?
You can do that very easy, but depending on what you are looking for we suggest that you check Elementor’s How to section with all the info and tutorials you’ll ever need.
Are there any complete funnels available?
Sure, we have several funnels and template bundles available, you can check them out here.
When will you make some new templates?
We design and publish 20 new templates each month here on The Landing Factory. Unfortunately we don’t have a strict day on when we’ll publish them but usually, they are added to the marketplace in the middle of the month.
Can I use your templates on the free version of Elementor plugin?
No, not really. There is a slight possibility that some templates will work with the free Elementor version, but we built them all with Elementor Pro because it gives us more design power and ability to make better-looking templates. We strongly advise that you buy yourself a copy of Elementor Pro, it’s going to be one of the best decisions you ever made.
I need a custom designed page, can you make it for me?
Absolutely! As you can see we can make gorgeous looking pages, and we can make one or more specifically for you and your business.
Take a look at our Custom design service page and order right away. If you have any questions you can contact us via live chat anytime.
How can I buy all your templates at once?
Easy, just go to our membership page and pick one of our membership options. If you need our templates for the websites you own – choose the Personal license. If you need our templates to build pages for your clients – choose the Agency license.
Are your templates optimized for mobile phones and tablets?
Yes, of course. Everyone is browsing the internet via smartphones these days and we are aware of that. That’s why all our templates are optimized for both smartphones and tablets so they look amazing however you look at them.
ACCOUNT / SERVICES RELATED QUESTIONS
Do you offer a refund?
Yes, we offer a 30 day refund period for our customers, but only in certain and very specific conditions.
You can read more about our Refund policy on our Terms of Service page.
How often do you publish new templates?
We design and publish new templates each and every month.
Can I get a discount?
Short answer – no 🙂
We have special promotions 1-2 times per year where we offer discounts but that’s it.
What happens with my templates after my membership expires?
Nothing, they will continue to work as they did while you had an active membership with us.
In case you want to make more (new) pages with our templates, you will need to renew your membership.
What’s the difference between Personal and Agency license?
Basically, the Personal license is meant for the websites you own, whether it’s your personal (private) websites (non-profit) or for your company, that’s ok, as long as you are the owner of those websites.
If you want to build websites for other people and charge them money for it than you need an Agency license from us.
Do you have an affiliate program?
No, not yet, but soon! We’ll probably open it up in March 2018.
Where can I get support?
Use our live chat feature (see the icon in the bottom right corner of every page, that’s it). That’s the fastest way to contact us and the fastest way to get a response from us.
If we are not live at the moment don’t worry, you’ll usually get an answer within 12 hours, sometimes sooner, sometimes a bit later.
How can I change my password?
You can reset your password here.
I have more questions, how to contact you?
Contact us via our live chat (see the icon in the bottom right corner of every page, that’s it), we’ll answer all your questions! 🙂